Unable to download backup in Plesk Obsidian: Network Error - Support Cases from Plesk Knowledge BaseUnable to download backup in Plesk Obsidian: Network Error - Support Cases from Plesk Knowledge Base
Unable to download backup in Plesk Obsidian: Network Error - Support Cases - Plesk Knowledge Base




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Toolkit Plesk Premium Email Plesk Email Security Feature Packs Business & Collaboration WordPress Pack Hosting Pack Power Pack Language Pack Featured Extension Extension Pricing Extensions Help center More Careers Events Webinars Plesk University Blog Plesk Partner Program Contact Us FREE TRIAL Knowledge Base Unable to download backup in Plesk Obsidian: Network Error backupplesk updateupdateunixubuntu Symptoms Unable to download a big backup (about 10gb) in Tools & Settings > Backup Manager by clicking on the download button After a while the browser displays the following error: Network Error The following timeout is configured in /etc/sw-engine/pool.d/plesk.conf: # grep request_terminate_timeout /etc/sw-engine/pool.d/plesk.confrequest_terminate_timeout = 600s The following error is shown in /var/log/sw-cp-server/error_log when accessing Tools & Settings > Backup Manager: recv() failed (104: Connection reset by peer) while reading response header from upstream, client: IP, server: , request: "GET /smb/backup/list/domainId/IDNUMBER HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "example.com:8443" Cause Product issue: #PPP-44962 “Downloading a large backup file (10 GB or more) from Plesk no longer fails with the the “Network Error” message shown in a browser.”Fixed in: Plesk Obsidian 18 February 2020 (Linux) Resolution Please consider updating your server: How to install Plesk updates Workaround If update is not possible for some reason you may try the following workaround As a workaround, connect to the server via SSH. Edit /etc/sw-engine/pool.d/plesk.conf by addint the following directive: request_terminate_timeout = 1200s Increase the timeout value in Plesk php.ini file by executing the below command. # sed -i ‘/max_execution_time/cmax_execution_time = 1200’ /usr/local/psa/admin/conf/php.ini Restart Plesk services: # service sw-engine reSkip - to - content - Contact - us: - +34 - 944 - 58 - 06 - 58 - Plesk - Partner - Program - Plesk - Lifecycle - Policy - Blog - Contact - us - Plesk - 360 - Menu - Contact - us: - +34 - 944 - 58 - 06 - 58 - Plesk - Partner - Program - Plesk - Lifecycle - Policy - Blog - Contact - us - Plesk - 360 - Solutions - By - Role - Developers - Content - Managers - Digital - Agencies - IT - Admins - Web - Hosters - Hyperscalers - Menu - Developers - Content - Managers - Digital - Agencies - IT - Admins - Web - Hosters - Hyperscalers - By - Edition - Web - Admin - Edition - Web - Pro - Edition - Web - Host - Edition - Business - & - Collaboration - Plesk - WordPress - Edition - Menu - Web - Admin - Edition - Web - Pro - Edition - Web - Host - Edition - Business - & - Collaboration - Plesk - WordPress - Edition - By - Cloud - Amazon - Web - Services - Microsoft - Azure - Alibaba - Cloud - GCP - Marketplace - Vultr - DigitalOcean - Linode - Menu - Amazon - Web - Services - Microsoft - Azure - Alibaba - Cloud - GCP - Marketplace - Vultr - DigitalOcean - Linode - Partner - Program - Exclusive - discounts - - benefits - and - exposure - to - take - your - business - to - the - next - level - Become - a - partner - Product - Explore - Features - Everyone - Admins - & - Web - Hosters - Developers - Designers - & - Agencies - Plesk - Features - Menu - Everyone - Admins - & - Web - Hosters - Developers - Designers - & - Agencies - Plesk - Features - Key - Topics - WordPress - Toolkit - SEO - Toolkit - Plesk - eCommerce - Toolkit - Joomla! 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- Toolkit - Plesk - Premium - Email - Plesk - Email - Security - Feature - Packs - Business - & - Collaboration - WordPress - Pack - Hosting - Pack - Power - Pack - Language - Pack - Featured - Extension - Extension - Pricing - Extensions - Help - center - More - Careers - Events - Webinars - Plesk - University - Blog - Plesk - Partner - Program - Contact - Us - FREE - TRIAL - Knowledge - Base - Unable - to - download - backup - in - Plesk - Obsidian: - Network - Error - backupplesk - updateupdateunixubuntu - Symptoms - Unable - to - download - a - big - backup - (about - 10gb) - in - Tools - & - Settings - > - Backup - Manager - by - clicking - on - the - download - button - After - a - while - the - browser - displays - the - following - error: - Network - Error - The - following - timeout - is - configured - in - /etc/sw-engine/pool.d/plesk.conf: - # - grep - request_terminate_timeout - /etc/sw-engine/pool.d/plesk.confrequest_terminate_timeout - = - 600s - The - following - error - is - shown - in - /var/log/sw-cp-server/error_log - when - accessing - Tools - & - Settings - > - Backup - Manager: - recv() - failed - (104: - Connection - reset - by - peer) - while - reading - response - header - from - upstream - - client: - IP - - server: - - - request: - "GET - /smb/backup/list/domainId/IDNUMBER - HTTP/1.1" - - upstream: - "fastcgi://unix:/var/run/sw-engine.sock:" - - host: - "example.com:8443" - Cause - Product - issue: - #PPP-44962 - “Downloading - a - large - backup - file - (10 - GB - or - more) - from - Plesk - no - longer - fails - with - the - the - “Network - Error” - message - shown - in - a - browser.”Fixed - in: - Plesk - Obsidian - 18 - February - 2020 - (Linux) - Resolution - Please - consider - updating - your - server: - How - to - install - Plesk - updates - Workaround - If - update - is - not - possible - for - some - reason - you - may - try - the - following - workaround - As - a - workaround - - connect - to - the - server - via - SSH. - Edit - /etc/sw-engine/pool.d/plesk.conf - by - addint - the - following - directive: - request_terminate_timeout - = - 1200s - Increase - the - timeout - value - in - Plesk - php.ini - file - by - executing - the - below - command. - # - sed - -i - ‘/max_execution_time/cmax_execution_time - = - 1200’ - /usr/local/psa/admin/conf/php.ini - Restart - Plesk - services: - # - service - sw-engine - re -